Hours and General Courtesy
Patients may have visitors throughout the day and night. Rest is an important aspect of treatment, just as is social interaction with family and friends. Visitation may be restricted by the nurse, based on the patient's condition, and visits by children under 12 years of age are also at the discretion of the nurse. Please make sure that children are supervised at all times while in the hospital.
Birth Center visitors - visitors to The Hazel Ruby McQuain Birth Center under the age of 12 are permitted only if they are the brother or sister of the newborn. All other children will be asked to wait in the waiting room with an adult.
Visitors illness - visitors with cold or flu symptoms, or any other illness, are asked not to visit patients. Stop and ask at the nurses' station if you have any questions about visits to your loved one.
Patient Privacy - a member of our patient care team may stop in during your visit. To ensure the privacy of our patients, we ask that visitors leave the room during any exam, treatment or consultation. Exceptions will be expected for parents of children or for another person who acts as the patient’s health advocate.
We understand that our patients may rest more comfortably, or otherwise benefit, if a family member or friend stays overnight in the room. Visitors who wish to stay overnight with a patient should notify the patient's nurse. Visitors are discouraged from staying overnight in waiting areas.
Visitors are asked to enter and exit the hospital by the main lobby entrance. The lobby doors are locked from 10 p.m. - 5 a.m., but the Emergency Services entrance is available to visitors during those times.
Waiting during Procedures
During a patient’s surgery or other procedure, family and friends are welcome to wait in the patient's room (if an inpatient), the waiting area of the surgery or procedure, the main lobby, seating in the Gift Shop concourse, the Mon Appétit Cafeteria, the Terrace Café, the Gift Shop or waiting areas located on Floors 3-6. When the weather permits, outdoor seating near the hospital is also fine. If you are given a pager to alert you when the surgery or procedure is complete, you will need to stay near the hospital to receive that page.
Separate waiting rooms for families of patients in the Cardiac Care Unit, the Intensive Care Unit and The Hazel Ruby McQuain Birth Center are located near those areas.
Questions? Stop by the desk in the main lobby, call our Operator (0, from an inhouse phone or 304-598-1200) or ask any staff member.